Reviews

I looked up this shop to have some AC work done on my car. Based on the reviews and how the shop presented itself, I thought it was reputable. Unfortunately, my experience was the complete opposite. I dropped my car off on a Wednesday afternoon to have the AC condenser and an AC hose replaced and the refrigerant recharged. I was given a quote of $700 and was told the car would be ready by Friday afternoon at the latest. I agreed to the price and authorized the work. Friday came and went, but I decided to give the shop the benefit of the doubt, considering it was a holiday weekend. I gave them until Tuesday afternoon before calling for an update. That's when things took a turn. I was told that the transmission module had gone out, but the AC was working. I went to the shop, confused, and asked how a transmission module could fail while they were working on the AC. The owner had no explanation. I was then told that a new transmission module had to be ordered and that my car would be ready by Thursday. He even suggested that I rent a car and said he would reimburse me. Given how things were already going, I didn't have much confidence that I would actually be reimbursed, so I declined. Thursday came, and I received another call. This time, I was told that they had ordered the wrong module. The correct part would not arrive until late Friday. Sure enough, the part didn't arrive until Monday, meaning I was once again without my car for another weekend. Then, after the replacement module arrived, I was told that another module had gone out. The shop now needed to order another part and take the car to a Honda dealership because they didn't have the proper equipment to program it. On Tuesday, I was told that all the parts had arrived and that the shop had a noon appointment at the Honda dealership. At 12:30 p.m., I called the dealership to check on my car. They told me they had no appointment scheduled and had no idea what I was talking about. I called the shop, and the owner said he had lost track of time and would get the car there by 2 p.m. I called the dealership again, and once more, my car was nowhere to be found. Just as I was about to hang up, the dealership employee told me that the car was pulling in. Unfortunately, the dealership couldn't get to it until the following day. Finally, on Wednesday, I was told that the bill was now going to be $1,350 because they had replaced two modules and needed to have the dealership program them. I refused and made it clear that I had originally agreed to a $700 repair and was not willing to pay nearly double that amount. What was supposed to be a straightforward AC repair turned into an exhausting ordeal involving repeated delays, unexpected transmission problems, incorrect parts orders, missed appointments, and a significant price increase. I brought my car in expecting professional service and honest communication. Instead, I spent days chasing updates, dealing with one problem after another, and questioning what was actually happening to my vehicle. Based on my experience, I would strongly caution anyone considering this shop. My experience was extremely disappointing, and I would not recommend them. If I had to give it stars I would not give it any at all.

I know what work I need done. I just called to get a rough estimate. I understand that it could change. But they wouldn't give me even a ballpark number. So I'm going to try another shop now. An estimate would have got me in the door.

Very professional and knowledgeable people. They got right down to the point and got the job done

Requested replacement of two original (from factory) front tires to match the two recently replaced (by a dealership) rear tires and an oil change to get ready for winter. Offered out of the box thinking and spin on a dime solution after finding out the original brand and make with raised white letters were discontinued by matching rear tires mounting to match the front. Utilized one technician to perform oil change while the tire project was being performed by James at the same time. Saving me money and time while keeping a smile on all the time. Thanks for valuing my time (keeping it to originally estimated time) and money (didn’t have to purchase four tires of different brand to make it a match)!!!

Took a car in for a PPI as a walk-in. In 30 minutes they had a detailed report sent to my phone for only $63. It saved me a lot of money and headache. Definitely worth it and will do future PPI with them.

I went in to inquire about getting some work done, and maybe make an appointment... and left with my car fixed! The price was as expected, but I was more happy to find mechanics who'd work on my 60-yr-old car, rather than technicians who won't. And right NOW, instead of a week from Tuesday. I warned them I'd be back!

This was my 2nd time going to Pro-tec. I went fir an oil change and Janes, the front desk man said it would be about 30 mins. During that time everyone working there was kind and very professional . James was right. It took about 30 mins and the price was very reasonable. I was very happy I decided to go there today. I was not dusappointed.

I’ve been coming to this auto shop for all of my oil changes, and I’m always happy with their service. They have great prices, and the oil change usually takes only about 30–45 minutes. The staff is friendly, helpful, and always willing to help if you have any other issues with your car. They also fixed one of my car lights, and it was done in less than 30 minutes! I really appreciate how fast, affordable, and reliable they are. I definitely recommend this shop and will continue coming back !

Front breaks, decent price and top notch service, and I just don't say that easily